Our policy lasts 30 days. If 30 days have gone by since delivery date of the item, unfortunately we can’t offer you a refund or exchange.
We accept returns If:
-The Products are not used in any way.
-The product is in its original, undamaged packing (a carefully opened package will not be considered damaged).
All tags are attached.
We do not accept returns due to refusal to pay Import duties, taxes and charges. Also,We will not refund if the item is returned due to refusal to pay Import duties, taxes and charges.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has reached our warehouse it will be inspected and we will contact you within 5 business days to confirm receipt.
If the item is found to be in its original condition and in its original packaging, a full refund (less the original cost of shipping) will be issued to your original form of payment.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using contact form.
Exchanges (if applicable) – Damaged or defective Items
We do our best to ensure your item will arrive in perfect condition, but occasionally damage may occur during shipping.
If the item you received is damaged or defective, please email us by using contact form within 14 days of receiving your order.
We will send you a prepaid shipping label for you to return the item and once we have received it in our warehouse,
we will ship a replacement item at no additional charge or issue a refund.
To return your product, you should mail your product to our warehouse in Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.